filabolaPrivacy Policy

This page describes what we collect when you use filabola and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place bets on Liga 1, Piala AFF, Champions League, or our live-dealer games, we collect personal information. We explain exactly what we collect, why, and how we handle it below.

We do not sell your data to third parties. We do not rent your email or phone number to marketers. We share information only with payment processors and fraud-prevention partners necessary to operate filabola safely. This policy applies to all filabola services — sportsbook, live casino, slot games, and lottery draws.

If you have questions about your data or how we use it, contact our support team through your account dashboard or use the contact form at the end of this page.

What data we collect on filabola

Account registration data

When you register an account on filabola, we collect your email address, password, full name, date of birth, phone number, and residential address. We require this information to verify your identity and comply with anti-money-laundering regulations. We do not use this data for marketing unless you explicitly opt in.

Identity and address verification

As part of account verification, we ask you to upload a copy of your identity document (KTP, passport, or driving licence) and proof of your residential address (utility bill, bank statement, or official letter). We store these documents securely and use them only to confirm you are who you claim to be. We do not share them with external parties except where required by law.

Payment and transaction data

When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction amount, timestamp, and payment method. We do not store your full payment card or wallet credentials — our payment processors handle that securely. We keep transaction records to prevent fraud, settle disputes, and meet regulatory requirements.

Betting and gaming activity

We record every bet you place on filabola — sportsbook selections, live casino games, slot spins, and lottery draws. We log your selections, bet amounts, outcomes, and timestamps. This information helps us detect unusual patterns, prevent fraud, and settle disputes if you believe a bet was settled incorrectly. Your bet history is available in your account at all times.

Communication data

When you contact our support team, we collect and store your messages, any attachments, and our responses. We use this information to resolve your issue, improve our service, and train our support team. We do not use your support messages for marketing purposes.

Data security: We encrypt all data in transit (HTTPS) and at rest. We use firewalls, intrusion detection, and regular security audits. However, no system is completely immune to breach. If a security incident affects filabola users, we will notify you promptly.

How we use and protect your data on filabola

Our use of your information

We use the data we collect on filabola for these purposes:

Account management: We verify your identity, prevent duplicate accounts, and maintain your account balance.
Payment processing: We route your deposits and withdrawals through secure payment channels.
Fraud prevention: We monitor for suspicious patterns, unauthorized access attempts, and money-laundering signals. If we detect fraud, we may freeze your account pending investigation.
Dispute resolution: We review your betting history and transaction records to settle disagreements about settlement or missing funds.
Legal compliance: We retain records to meet anti-money-laundering (AML) and know-your-customer (KYC) requirements under applicable law.
Platform improvement: We analyze aggregate usage patterns (not individual identities) to improve filabola's features and speed.

We do not use your data to send marketing emails or SMS unless you opt in. We do not sell your information to advertisers, data brokers, or other third parties.

Third-party data processors

We use third-party services to operate filabola. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), fraud-prevention vendors, and cloud-hosting providers. We share only the data necessary for these services to function — for example, we share your name and deposit amount with your payment provider so they can process your transaction.

We require all processors to protect your data and use it only for filabola services. We do not allow them to use your data for their own marketing. Our hosting infrastructure may reside outside Indonesia; data crossing borders is encrypted end-to-end.

Your rights on filabola

You have the right to request a copy of all personal data we hold about you. Contact our support team with your request; we will provide a downloadable file within 14 days.

You may request correction of inaccurate data — for example, if your address or phone number is wrong in our system. Submit a correction request through your account; we will verify and update it within five business days.

You may request deletion of your account and associated data. Once deleted, your account is permanently closed and cannot be reopened. Any balance is forfeited unless you withdraw it before deletion. We will retain transaction records as required by law (typically five years), but will remove your personal identifying information.

Data retention: We retain account information for as long as your account is active. After closure, we retain transaction records for five years to meet regulatory requirements, then delete identifying personal data. Backup copies may take 30 days to be fully purged.

Cookies and tracking

filabola uses cookies to maintain your login session, remember your preferences, and detect fraud. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this will prevent you from logging into filabola. We do not use cookies to track you across other websites.

We use analytics tools (such as server logs) to track page visits, button clicks, and error rates. This helps us understand how users navigate filabola and spot technical problems. We do not use this data to identify you personally — only to see trends across all users.

Contact and updates

If you have questions about this privacy policy or want to exercise your data rights, contact us through your filabola account dashboard or email our support team. We will respond within five business days. If we update this policy, we will announce the change in your account. Continued use of filabola after an update constitutes acceptance of the new policy.

We at filabola are committed to transparent data handling and your privacy protection. Your trust is essential to our operation.